You will receive your booking detail in your email. You are responsible for checking that details you received from OEC is correct, if you find any detail is incorrect please call us +442084323284 or email Sales@oecairporttransfers.co.uk as soon as possible.

When we assign your booking to driver you will receive a 'Journey and driver Details’. This will be including the pickup instructions and the driver's telephone number.

OEC Airport Transfers does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

We advise passengers to plan to arrive at the airport 3 or more than 3 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport.

You are free to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however OEC Airport Transfers accepts no responsibility for any missed flight due to traffic / breakdown / whether or any other reasons.

We recommend all passengers to have travel insurance prior to booking.

We do not refund to any passengers who do not wait for their driver and take alternative transport.

OEC Airport Transfers does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure please call us +442084323284

For passenger safety Taxi Licensing regulations require all luggages to be securely fit in the boot of the vehicle, please ensure to take this into account when choosing a vehicle. We do not allow any luggage on vehicle seat or anywhere else inside passenger cabin.

OEC Airport Transfers reserves the right to refuse carriage of animals which were not agreed at the point of booking. All animals must be secured in a suitable transport box/crate. OEC Airport Transfers accepts no responsibility for costs incurred from a failure to abide by these terms.

The exact route of your journey is down to the driver's discretion on the day of travel; alternate routes may be requested and will be assessed by the driver on a case by case basis.

Please make sure you give us your arrival time / day and your flight information when you coming in to the UK.

If your flight has any serious delays or you have change your plan, please call or emails us as soon as possible.

OEC Airport Transfers use their own transport wherever possible but we use third party companies where our own vehicle is unavailable.

OEC Airport Transfers reserves the right to provide an upgraded vehicle from the original selected if your chosen vehicle is not available.

Reservations made for service during specific high-demand or off-hours timings and dates may incur additional charges, fees, or surcharges. These are generally implemented to cover higher operational costs, staff overtime, or limited availability, 24th December / 26th December/ 31st December /1st January,

All card payments are processed securely by Stripe, OEC Airport Transfers do not save any card detail, except for selected metadata returned to us by Stripe (card type, expiry date, etc). This service uses the latest 3DSv2 security checks for strong customer authentication.

All passengers are responsible for any cost incurred to return a vehicle to working order (repairs or professional cleans) where the damage to the vehicle by passengers exceeds reasonable wear and tear or any mess in vehicle.

OEC Airport Transfers reserves the right to refuse service to customers to individuals displaying aggressive, violent, or abusive behaviour,

Waiting Time

On journeys collecting from an airport, as standard, OEC Airport Transfers allows all passengers 1 hour maximum from the time the flight actually lands to meet with their driver. After this, waiting time is charged, regardless of reason, at £25/hr.

• Deferred Collection: OEC Airport Transfers will honour requests for a "deferred" collection time, e.g. [X] minutes after flight landing. However, customers requesting this are not entitled to any additional waiting time beyond the requested period. No compensation will be offered if the passenger(s) is ready earlier than planned and has to wait until the scheduled collection time for the driver to arrive.
• Standard Procedure: OEC Airport Transfers will assume you wish for a ‘standard’ collection unless otherwise informed in writing in advance of the journey by email to sales@oecairporttransfers.co.uk or call us +442084323284.
• Other Journeys: Waiting time for all other journeys will be charged at £25/hr pro rata, either from the scheduled collection time or for any stop en-route.

Tolls

All Tolls and parking charges are included in the price.

Amendments

Any amendment must be made via email or by telephone to us so that you will receive an email confirming the amendment. Amendments must not be made with your driver. You can amend your date, time, pickup, or drop off location with no administration charges; this service is 100% free.

(Any changes please make sure you made at least 6 hours before your travel time.)

Booking

All bookings must be made through the website or telephone. In this way confirmations are sent out and the journey is insured. Please do not make any booking with drivers or any other person; OEC Airport Transfers will not take responsibility.

Cancellations

OEC Airport Transfers will accept any cancellation as long as 8 working hours notice is provided. There will be no cancellation fee. All cancellations must be made via an email or telephone to which you will receive confirmation by us. We will do 100% refunds, no service charges.

If you do not receive an email from OEC Airport Transfers confirming the cancellation, then we have not received it. In this case please call our out of hours numbers: +447557026312 or +442084323284.

Refunds will not be issued in the following circumstances:

• No refund will be made if the passenger does not show up.
• No refund is made for cancellation of a booking with less than 8 working hours notice provided.
• All other circumstances where a refund may be possible should be addressed directly with OEC Airport Transfers customer services.

Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.